Privacy Policy — 93okcom Casino & Betting Platform

This Privacy Policy ("Policy") describes how 93okcom ("the Platform", "we", "us", "our") collects, processes, stores, and protects personal data in connection with the operation of the online casino and sports betting services available at 93okcom.net. This Policy applies to all registered players, prospective players, and visitors to the 93okcom website, including all players based in Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, Mymensingh, Cox's Bazar, and all other regions of Bangladesh.

By registering an account on 93okcom, depositing funds, placing bets, or otherwise using any feature of the platform, you acknowledge that you have read and understood this Privacy Policy in its entirety and consent to the collection and processing of your personal data as described herein. If you do not agree with any aspect of this Policy, you should refrain from using the 93okcom platform.

1. Information We Collect

93okcom collects personal data through multiple touchpoints across the account lifecycle — from initial registration through to ongoing platform use and account closure. The categories of personal data we collect are described in detail below.

1.1 Registration Data

When you create a 93okcom account, we collect the following information as a mandatory part of the registration process:

• Full legal name (as it appears on your national identity documents)
• Date of birth (for age verification — players must be 18 or older)
• Registered Bangladeshi mobile number (used for OTP verification and account security)
• Email address (used for account notifications, security alerts, and promotional communications where consent is given)
• Preferred username and password (password is stored in encrypted hashed form — 93okcom staff cannot view your plaintext password)
• Residential address (city and district within Bangladesh)

1.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) obligations, we may request and securely store copies of the following documents:

• National Identity Card (NID) — front and back
• Valid passport (biographical data page)
• Proof of residential address — utility bill or bank statement issued within 90 days
• Payment method verification — screenshot or confirmation of registered bKash, Nagad, or Rocket account matching the account holder's name

1.3 Financial Transaction Data

All deposits and withdrawals on 93okcom are processed in Bangladeshi Taka (৳). In connection with financial transactions, we collect and retain:

• Transaction amount, date, and time (Bangladesh Standard Time, UTC+6)
• Payment method used (bKash, Nagad, Rocket, Upay, Visa, Mastercard)
• Transaction reference numbers issued by your payment provider
• Account balance history and wagering activity records

93okcom does not store full card numbers, CVV codes, or full mobile banking PINs. Payment authentication is handled directly by the respective payment service providers, who maintain their own independent data security standards.

1.4 Technical & Usage Data

When you access the 93okcom platform, our servers automatically collect certain technical data, including:

1.5 Communications Data

When you contact 93okcom via our support channels — including email correspondence sent to [email protected], live chat transcripts, or any other communication channel — we retain records of those communications. This data is used to resolve your enquiry, improve our support quality, and maintain an audit trail of player-platform interactions.

2. How We Use Your Data

93okcom processes personal data only for specific, documented purposes. The table below summarises the primary purposes for which your data is used, alongside the legal basis for each processing activity.

93okcom does not use your personal data for automated decision-making or profiling in ways that produce significant legal or material effects on you as an individual, except where required as part of fraud detection or responsible gaming monitoring processes. Where automated processing is used in these contexts, you have the right to request human review of any automated decision that affects your account.

3. Data Sharing & Third Parties

93okcom does not sell, rent, or trade your personal data to any third party for their own independent marketing or commercial purposes. Personal data is shared with third parties only in the limited circumstances described in this section.

3.1 Payment Service Providers

To process deposits and withdrawals in Bangladeshi Taka (৳), 93okcom shares the minimum necessary transaction and identity data with the following categories of payment service providers: mobile financial services operators (including bKash, Nagad, Rocket, and Upay), and international card payment processors handling Visa and Mastercard transactions. Each provider operates under their own independent privacy policies and data security standards.

3.2 Identity Verification Partners

93okcom may utilise third-party KYC and identity verification service providers to assist in the verification of player identities and documents. These providers process the minimum required data under strict contractual data processing agreements with 93okcom and are not permitted to use player data for any purpose beyond identity verification services provided to 93okcom.

3.3 Game Content Providers

The 93okcom platform integrates games and live casino content from third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive anonymised session data required to deliver their game content (such as session tokens and bet amounts), but they do not receive personally identifiable player data such as full name, NID details, or payment method credentials.

3.4 Legal & Regulatory Disclosure

93okcom will disclose personal data to law enforcement agencies, regulatory bodies, or other competent authorities when required to do so by applicable law, court order, or lawful regulatory instruction. Such disclosures are made only to the extent required by the relevant legal obligation and in accordance with applicable data protection standards.

3.5 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of the 93okcom business, personal data held about registered players may be transferred as part of that transaction. If such a transfer occurs, 93okcom will endeavour to notify affected players via their registered email address prior to the transfer and will ensure that any acquiring entity commits to maintaining the data protection standards set out in this Policy.

4. Cookies & Tracking Technologies

93okcom uses cookies and similar browser-based tracking technologies to ensure the platform functions correctly, to maintain session security, and to understand how players interact with the site so that we can continuously improve the experience. This section explains what types of cookies we use and how they operate.

4.1 What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They are widely used across the internet to make websites work efficiently, to remember user preferences, and to provide basic analytical data to site operators. Cookies set by 93okcom are first-party cookies — they originate from and are readable only by the 93okcom domain.

4.2 Categories of Cookies Used by 93okcom

93okcom does not deploy third-party behavioural advertising cookies, social media tracking pixels, or retargeting cookies of any kind. The analytical cookies used by 93okcom collect anonymised, aggregated data only — individual player browsing behaviour is not sold or shared with advertising networks.

4.3 Managing Your Cookie Preferences

You can manage or disable non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies through their privacy or security settings menus. Please note that disabling strictly necessary or security cookies may prevent you from logging in to your 93okcom account or using core platform features. For assistance with cookie preferences, contact the 93okcom support team at [email protected].

5. Data Security & Storage

93okcom implements a multi-layered technical and organisational security framework to protect all personal data collected from registered players. Our security measures are reviewed and updated on a regular basis to address evolving threats and maintain industry-standard data protection practices.

5.1 Technical Security Measures

• Encryption in transit: All data transmitted between your browser or app and the 93okcom platform is encrypted using TLS 1.2 or higher (256-bit SSL). This ensures that data intercepted in transit cannot be read by unauthorised parties.
• Encryption at rest: Sensitive personal data and financial records stored in 93okcom databases are encrypted at rest using AES-256 encryption.
• Password security: Player passwords are stored using a one-way cryptographic hashing algorithm with per-user salting. Plaintext passwords are never stored and cannot be retrieved by 93okcom staff.
• Access controls: Access to systems containing player personal data is restricted to authorised 93okcom personnel on a strict need-to-know basis, protected by multi-factor authentication (MFA).
• Intrusion detection: 93okcom operates continuous intrusion detection and anomaly monitoring systems to identify and respond to unauthorised access attempts in real time.

5.2 Data Storage Location

Personal data collected from 93okcom players is stored on secure, access-controlled servers. 93okcom takes appropriate contractual and technical steps to ensure that any data stored or processed outside Bangladesh is afforded an equivalent level of protection to that described in this Policy.

5.3 Data Breach Response

In the event of a confirmed personal data breach that poses a risk to the rights and freedoms of registered players, 93okcom will notify affected players via their registered email address within a reasonable timeframe following discovery of the breach. The notification will describe the nature of the breach, the categories of data affected, the likely consequences, and the measures 93okcom has taken or proposes to take in response.

6. Your Privacy Rights

As a registered player on the 93okcom platform, you hold a set of rights in relation to your personal data. These rights are summarised below. To exercise any of these rights, contact the 93okcom privacy team at [email protected] with the subject line "Privacy Rights Request". All requests will be acknowledged within 5 business days and fulfilled within 30 days of receipt, subject to identity verification.

• Right of access: You have the right to request a copy of all personal data that 93okcom holds about you. We will provide this in a structured, readable format within 30 days of your verified request.
• Right to rectification: If any personal data held by 93okcom about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. For account name or date-of-birth corrections, you will be required to provide supporting documentary evidence.
• Right to erasure: You have the right to request deletion of your personal data. 93okcom will fulfil erasure requests to the fullest extent permitted by law. Note that certain data categories — particularly financial transaction records and KYC documents — may need to be retained for defined periods to comply with anti-money laundering and financial record-keeping obligations, even after account closure.
• Right to restrict processing: You have the right to request that 93okcom restrict the processing of your personal data in certain circumstances — for example, while a dispute about data accuracy is being resolved.
• Right to data portability: You have the right to receive a copy of the personal data you provided to 93okcom in a structured, machine-readable format, and to transmit that data to another service provider where technically feasible.
• Right to withdraw consent: Where 93okcom processes your data based on your consent (such as marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
• Right to object: You have the right to object to 93okcom's processing of your personal data where processing is based on legitimate interest grounds, including any profiling carried out for fraud prevention purposes.

7. Data Retention Policy

93okcom retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal obligations. The table below sets out the standard retention periods applicable to the main categories of personal data held by 93okcom.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with 93okcom's internal data destruction procedures. Anonymised, aggregated data derived from player activity may be retained indefinitely for statistical and platform improvement purposes, as it no longer constitutes personal data once individual identifiers have been removed.

8. Contact & Privacy Enquiries

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way in which 93okcom processes your personal data, please contact the 93okcom privacy team using the details below. All privacy enquiries are treated with strict confidentiality and will be handled by a dedicated member of the 93okcom compliance and support team.

• Email: [email protected] — use the subject line "Privacy Enquiry" for fastest routing
• Response time: Initial acknowledgement within 5 business days; full response within 30 days (Bangladesh Standard Time, UTC+6)
• Support hours: 24 hours a day, 7 days a week

93okcom is committed to resolving all privacy-related enquiries fairly and promptly through direct communication. If you are not satisfied with the outcome of a privacy enquiry after engaging directly with the 93okcom team, you may escalate the matter through appropriate legal channels available in your jurisdiction.

8.1 Policy Updates

93okcom reserves the right to update or amend this Privacy Policy at any time. Where changes are material — for example, changes to the categories of data collected, the purposes for which data is used, or the third parties with whom data is shared — registered players will be notified via their registered email address at least 14 days before the changes take effect. The "Effective Date" at the top of this Policy will be updated to reflect the date on which the current version came into force.

Your continued use of the 93okcom platform following notification of material Privacy Policy updates constitutes your acceptance of the revised Policy. We encourage all registered players to review this Policy periodically to stay informed of how their personal data is being handled.