Terms & Conditions — 93okcom Online Casino

1. Acceptance of Terms

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and 93okcom ("the Platform", "we", "us", "our") governing your access to and use of the 93okcom website located at 93okcom.net and all associated services, including but not limited to online casino games, live dealer tables, sports betting markets, the VIP programme, and all deposit and withdrawal functions.

By registering an account on 93okcom, accessing the platform as a guest, placing any bet, making any deposit, or claiming any promotional offer, you unconditionally accept and agree to be bound by these Terms in their entirety. If you do not agree to any part of these Terms, you must immediately cease using the platform and, if applicable, close your account.

93okcom reserves the right to modify, update, or replace these Terms at any time without prior notice, provided that material changes affecting player rights or obligations will be communicated via registered email address or on-platform notification at least seven (7) days before taking effect. Your continued use of the platform after any modification constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically.

2. Age Restriction & Eligibility

Access to and use of the 93okcom platform is strictly limited to individuals who are 18 years of age or older. Gambling is an adult activity, and 93okcom maintains a zero-tolerance policy regarding underage participation on the platform.

In addition to the age requirement, you must satisfy all of the following eligibility criteria to use the 93okcom platform:

• You are at least 18 years of age at the time of registration and at all subsequent times you use the platform.
• You are registering and using the platform as an individual in your personal capacity, not on behalf of a third party or corporate entity.
• You are not a current employee, contractor, director, officer, or immediate family member of an employee of 93okcom or any of its affiliated entities or technology partners.
• You are not located in a jurisdiction where participation in online gambling is explicitly prohibited by applicable law.
• You are not subject to a self-exclusion order, either through 93okcom's own responsible gaming tools or through any third-party programme to which 93okcom is a participating operator.
• You have the legal capacity to enter into a binding agreement under the laws applicable to your jurisdiction of residence.

93okcom reserves the right to request age verification documentation at any point during the account lifecycle — not only at the point of registration. Accepted documents for age verification include a valid national identity card (NID), passport, or birth certificate issued by a recognised Bangladeshi authority. Failure to provide satisfactory age verification documents within the timeframe specified by 93okcom will result in the suspension of the account until verification is complete.

Any account found to be registered to or operated by a person under the age of 18 will be permanently closed without warning. Any balance held in the account — whether from deposits, bonuses, or winnings — will be forfeited in full. 93okcom will cooperate with relevant authorities if required in connection with underage gambling incidents.

3. Account Registration

To access the full range of 93okcom's gaming and betting services, you must register a personal account on the platform. Registration is free of charge. You may register only one account per person — duplicate accounts are strictly prohibited and will result in suspension of all associated accounts.

3.1 Registration Requirements

During registration, you are required to provide accurate, complete, and current information including your full legal name, date of birth, registered Bangladeshi mobile number for OTP verification, and a valid email address. You must not use fictitious names, borrowed identities, or deliberately inaccurate information at any stage of the registration or verification process.

3.2 Know Your Customer (KYC) Verification

93okcom conducts Know Your Customer (KYC) verification to confirm the identity of all registered players. KYC may be triggered at any point — including at registration, upon first withdrawal request, upon reaching defined deposit thresholds, or at the discretion of the 93okcom compliance team. You will be required to submit one or more of the following documents:

• National Identity Card (NID) — front and back copy
• Valid passport — biographical data page
• Proof of residential address (utility bill or bank statement issued within the last 90 days)
• Verification of the payment method used (e.g., screenshot of registered bKash or Nagad account matching the name on file)

Documents must be clear, unaltered, and legible. Submissions of fraudulent, altered, or misrepresentative documents will result in immediate permanent account closure and may be reported to relevant authorities.

3.3 Account Security

You are solely responsible for maintaining the confidentiality of your 93okcom login credentials, including your username and password. You must not share your account credentials with any other person. 93okcom will not be liable for any loss or damage arising from unauthorised access to your account resulting from your failure to maintain the security of your credentials. If you suspect that your account has been accessed without your authorisation, you must contact 93okcom support immediately at [email protected].

4. Deposits & Withdrawals

All financial transactions on the 93okcom platform are conducted in Bangladeshi Taka (৳). 93okcom does not apply platform-level fees to deposits or withdrawals, though your payment provider may apply their own transaction charges in accordance with their own terms of service.

4.1 Supported Payment Methods

93okcom currently supports the following deposit and withdrawal methods for Bangladesh-based players:

• Mobile Financial Services: bKash, Nagad, Rocket, Upay
• International Cards: Visa, Mastercard

The availability of specific payment methods may vary at any time based on technical, regulatory, or operational factors. 93okcom will endeavour to give advance notice of any changes to supported payment methods where possible.

4.2 Deposit Limits

The minimum deposit on 93okcom is ৳200. There is no platform-level maximum deposit limit, though individual payment providers may impose their own transaction limits. Deposits are credited to your 93okcom account balance in near real time under normal operating conditions.

4.3 Withdrawal Processing

Withdrawal requests from verified accounts are processed within the timeframes listed below, depending on your account's VIP tier status:

• Standard accounts: Processed within 24 hours of request submission during business hours (Bangladesh Standard Time, UTC+6).
• Silver & Gold VIP: Processed within 12 hours.
• Platinum VIP: Same-day processing (within the same BST business day as the request).
• Black Diamond VIP: Instant withdrawal processing as a standard account benefit.

Withdrawals will only be processed to a payment method that has been previously used to make a deposit on your account and that is registered in your verified name. 93okcom reserves the right to request additional verification documentation before processing any withdrawal request, particularly for large amounts or first-time withdrawals.

4.4 Withdrawal of Bonus Funds

Bonus funds cannot be withdrawn directly. Winnings generated from bonus funds become withdrawable only after the applicable wagering requirement has been completed in full. The specific wagering multiplier, eligible game contributions, and time limits for each bonus are set out in the individual promotion's terms at the time the bonus is claimed.

5. Bonuses & Promotions

93okcom may offer a range of bonuses and promotional incentives to eligible registered players, including but not limited to welcome bonuses, deposit match bonuses, free spins, cashback offers, VIP tier rewards, and seasonal promotions aligned with Bangladeshi cultural events such as Pohela Boishakh, Eid, and the BPL cricket season.

5.1 Bonus Eligibility

Each promotional offer will specify its own eligibility criteria, which may include minimum deposit requirements, account verification status, VIP tier level, geographic restrictions, and time-limited availability. 93okcom reserves the right to determine the eligibility of any player for any promotional offer at its sole discretion.

5.2 Wagering Requirements

All bonus funds are subject to wagering requirements unless explicitly stated otherwise in the individual promotion's terms. A wagering requirement specifies the total amount that must be wagered before any bonus-related winnings can be converted to withdrawable real-money funds. For example, a ৳1,000 bonus with a 20x wagering requirement means that ৳20,000 in qualifying bets must be placed before withdrawal of winnings is permitted.

• Wagering contributions from different game categories vary — slots typically contribute 100%, while live casino games and sports betting may contribute at a lower rate as specified per promotion.
• Bets placed on games with a return-to-player (RTP) above a specified threshold may be excluded from wagering contributions — this will be noted in the individual promotion's terms.
• If a player withdraws real-money funds while bonus funds are active in their account, 93okcom reserves the right to void any outstanding bonus balance and associated wagering progress.

5.3 Bonus Abuse

Systematic exploitation of 93okcom's bonus programme — including but not limited to multi-accounting to claim the same bonus multiple times, using bonus funds exclusively on low-variance games to meet wagering requirements with minimal risk, or coordinating with other players to abuse promotional mechanics — constitutes a material breach of these Terms. 93okcom reserves the right to void bonuses, withhold associated winnings, and close accounts found to be engaging in bonus abuse, with or without prior notice.

6. User Obligations & Prohibited Conduct

As a registered user of 93okcom, you agree to use the platform in good faith and in compliance with these Terms at all times. The following conduct is strictly prohibited and may result in immediate account suspension or permanent closure without prior notice:

• Registering more than one account on the 93okcom platform, whether under your own identity or using another person's identity or details.
• Providing false, inaccurate, or misleading information at any stage of the registration, verification, or ongoing account maintenance process.
• Accessing the 93okcom platform using any form of automated software, bot, script, crawler, or similar tool that mimics or replaces genuine human interaction.
• Exploiting software errors, glitches, or technical malfunctions to gain an unfair advantage. Any winnings obtained through exploitation of a technical fault are void and will be removed from the account balance.
• Colluding with other players in any game type — including live casino tables, poker variants, or sports betting markets — to influence game or betting outcomes.
• Attempting to reverse engineer, decompile, or otherwise interfere with the 93okcom platform's software, security systems, or game logic.
• Using the platform for any purpose that may constitute money laundering, fraud, or any other financial crime under applicable Bangladeshi law or international standards.
• Harassing, threatening, or engaging in abusive conduct toward 93okcom support staff or other platform users via any communication channel.
• Charging back or disputing legitimate transactions with your bank or payment provider without first raising a formal dispute with 93okcom support. Unilateral chargebacks will result in account suspension pending investigation.

93okcom monitors platform activity continuously to detect and investigate prohibited conduct. Where prohibited conduct is confirmed, 93okcom reserves the right to void all affected bets and game rounds, forfeit any associated balances (real-money and bonus), permanently close the account, and report the incident to relevant financial and law enforcement authorities where required by applicable law.

7. Account Suspension & Closure

93okcom may suspend or permanently close a player account at any time and without prior notice under any of the following circumstances:

• Breach of any provision of these Terms & Conditions.
• Failure to complete KYC verification within the timeframe specified by 93okcom.
• Evidence or reasonable suspicion of fraud, money laundering, or other financial crime activity.
• Discovery that the account holder is under the age of 18.
• Account identified as a duplicate of an existing registered account.
• Prolonged account inactivity — accounts with no login activity for a period exceeding 12 consecutive months may be designated inactive. 93okcom will attempt to contact you via your registered email address before taking any action on an inactive account.
• At the request of a player exercising their self-exclusion rights under the 93okcom Responsible Gaming policy.
• Receipt of a regulatory or law enforcement instruction requiring account closure.

Where an account is closed for reasons other than a breach of these Terms or confirmed misconduct, any verified real-money balance remaining in the account at the time of closure will be returned to the player via their most recently used withdrawal method within a reasonable timeframe, subject to completion of any pending KYC requirements.

Players who wish to voluntarily close their account may do so by contacting 93okcom support at [email protected]. Voluntary account closure requests will be processed within 5 business days. If you are closing your account for responsible gaming reasons, please review the self-exclusion and deposit limit tools available in your account settings before requesting permanent closure — these tools may be a more appropriate option depending on your circumstances.

8. Limitation of Liability

To the maximum extent permitted by applicable law, 93okcom's total aggregate liability to any player arising from or in connection with their use of the platform — whether under contract, tort (including negligence), breach of statutory duty, or otherwise — shall not exceed the total amount deposited by that player into their 93okcom account in the 30-day period immediately preceding the event giving rise to the claim.

93okcom shall not be liable, under any circumstances, for any of the following types of loss or damage, whether direct or indirect:

• Loss of profits, revenue, or anticipated savings.
• Loss of data or goodwill.
• Business interruption losses.
• Any indirect, consequential, special, or punitive damages of any nature.
• Losses arising from your reliance on any information, content, or functionality provided on the platform that is subsequently found to be inaccurate or incomplete.
• Losses arising from platform downtime, maintenance windows, or technical failures caused by third-party service providers including internet service providers, payment processors, or game content providers.

Nothing in these Terms shall operate to exclude or limit 93okcom's liability for death or personal injury caused by its own negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited by applicable law.

8.1 Platform Availability

93okcom endeavours to maintain platform availability 24 hours a day, 7 days a week. However, the platform may be temporarily unavailable during scheduled maintenance windows, emergency technical interventions, or due to circumstances beyond 93okcom's reasonable control, including but not limited to power failures, internet infrastructure disruptions, natural disasters, and regulatory interventions. 93okcom will not be liable for any loss arising from temporary platform unavailability.

8.2 Governing Law

These Terms & Conditions and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with applicable law. Any disputes that cannot be resolved through direct communication with 93okcom support will be subject to binding arbitration in the first instance. 93okcom is committed to resolving player disputes fairly, promptly, and transparently — detailed dispute resolution procedures are set out in the platform's Responsible Gaming and Support policies.

If you have any questions about these Terms & Conditions, please contact the 93okcom support team at [email protected]. The support team operates 24/7 in Bangladesh Standard Time (BST, UTC+6) and will respond to all formal legal queries within 5 business days.