Responsible Gaming at 93okcom

1. Our Commitment to Responsible Gaming

At 93okcom, responsible gaming is not a compliance checkbox — it is a foundational part of how we operate. We believe that gambling, when approached as entertainment within clearly understood boundaries, can be an enjoyable experience. However, we also recognise that for a minority of players, gambling can become a problem that affects their financial wellbeing, relationships, and mental health.

93okcom is fully committed to supporting every player in Bangladesh who uses our platform to do so in a way that is safe, informed, and sustainable. This means providing transparent information about the nature of gambling, offering practical tools that put players in control of their own experience, and making it as easy as possible to seek help when it is needed — without stigma or delay.

Our responsible gaming programme covers every aspect of the player journey: from the moment you register and verify your identity, through your ongoing play activity, to the point where — if necessary — you choose to take a break or exit the platform entirely. We monitor platform activity for signs of problem gambling behaviour and may proactively reach out to players whose patterns suggest a need for support.

93okcom's responsible gaming principles apply equally across all product verticals on the platform — live casino games, cricket betting, basketball, slots, and all other offerings available to players in Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, and across Bangladesh.

2. Age Restriction — 18+ Only

Age verification is a mandatory step in the 93okcom account registration process. All players are required to provide valid proof of age — typically a copy of their National Identity Card (NID) — before any deposit, withdrawal, or betting activity is permitted. Accounts found to belong to individuals under the age of 18 will be permanently closed immediately, and any funds deposited will be returned (less any bonuses claimed) in accordance with our Terms & Conditions.

Protecting Young People

93okcom strongly encourages parents and guardians in Bangladesh to use parental control software to prevent minors from accessing online gambling websites. If you share a device with a younger family member, ensure that your 93okcom account is always logged out when not in use and that your login credentials are kept private.

• Never share your 93okcom username or password with anyone, including family members under 18
• Use your device's screen time or parental control settings to block gambling websites for minors
• If you suspect a minor has accessed your 93okcom account, contact [email protected] immediately
• 93okcom will never knowingly accept registrations from individuals under the age of 18

If you believe a minor has successfully registered on the 93okcom platform, please contact our support team without delay. We treat all such reports with the highest urgency.

3. Recognising Signs of Problem Gambling

Problem gambling develops gradually and is not always easy to identify from the inside. Many players who develop a gambling problem continue to believe that they are in control long after the behaviour has become harmful. Being honest with yourself about how gambling is affecting your life is the first and most important step toward addressing the issue.

The following signs may indicate that gambling is no longer a form of entertainment and has become a problem that warrants attention:

Financial Warning Signs

• Spending more money on gambling than you originally planned or budgeted for
• Borrowing money — from friends, family, or financial institutions — specifically to fund gambling activity
• Neglecting essential financial obligations such as rent, bills, or food in order to continue gambling
• Chasing losses by placing larger bets in an attempt to recover money already lost
• Concealing the amount of money spent on gambling from your family or partner

Behavioural Warning Signs

• Spending increasing amounts of time gambling, or thinking about gambling when not playing
• Feeling restless, irritable, or anxious when not gambling or when attempting to stop
• Repeatedly attempting to cut back on gambling but failing to do so
• Using gambling as a way to escape from stress, anxiety, depression, or personal problems
• Lying to family members, friends, or colleagues about the extent of your gambling activity
• Neglecting work, study, family responsibilities, or personal health because of gambling

4. Self-Assessment Checklist

The following self-assessment questions are designed to help you honestly evaluate your current relationship with gambling. Read each question carefully and reflect on whether it applies to your experience over the past 30 days. There are no right or wrong answers — this checklist is a private tool for your own awareness.

5. Player Safety Tools

93okcom provides every registered player with a comprehensive set of account-management tools designed to give you direct, immediate control over your gambling activity. All tools described below are available at no cost and can be activated by contacting the 93okcom support team at [email protected].

6. Self-Exclusion

Self-exclusion is the most powerful responsible gaming tool available on the 93okcom platform. When you apply for self-exclusion, your account is immediately and completely suspended for the duration you choose. During the exclusion period, you will be unable to log in, deposit, or place any bets on the platform.

Available Self-Exclusion Periods

• 6 months — suitable for players who recognise early warning signs and want a meaningful break
• 1 year — recommended for players whose gambling has begun to cause financial or personal concerns
• 3 years — appropriate for players dealing with a more persistent problem gambling pattern
• Permanent / Indefinite — for players who wish to permanently close their 93okcom account with no option to return

How to Apply for Self-Exclusion

1. Send an email to [email protected] with the subject line "Self-Exclusion Request"
2. Include your registered account username and the exclusion period you are requesting
3. Our support team will process your request and confirm account suspension within one business hour
4. You will receive a confirmation email to your registered address once exclusion is active

Important Conditions of Self-Exclusion

• Self-exclusion cannot be reversed during the active exclusion period under any circumstances
• Any pending withdrawal requests at the time of self-exclusion will be processed normally to your registered payment method
• 93okcom will remove you from all promotional and marketing communications immediately upon activation
• At the end of a fixed-term exclusion (6 months, 1 year, or 3 years), your account will not be automatically reinstated — you must contact support to request reactivation, subject to a mandatory 7-day cooling-off period and a responsible gaming check
• Permanent self-exclusion is irreversible — your account will be closed and you will not be permitted to re-register on the 93okcom platform

7. Deposit & Spending Limits

One of the most effective ways to maintain control over your gambling activity is to set a strict budget in advance and use 93okcom's deposit limit tools to enforce it at the account level. Unlike a personal budget that relies entirely on willpower, account-level deposit limits create a technical barrier that prevents overspending even during the heat of play.

How Deposit Limits Work

All deposit limits on 93okcom are denominated in Bangladeshi Taka (৳). You can set limits across three time periods:

• Daily deposit limit: The maximum amount in ৳ that can be deposited to your account in any single calendar day (Bangladesh Standard Time, UTC+6)
• Weekly deposit limit: The maximum amount in ৳ that can be deposited across a rolling 7-day period
• Monthly deposit limit: The maximum amount in ৳ that can be deposited across a rolling 30-day period

Reducing and Increasing Limits

Deposit limit reductions take effect immediately upon activation — as soon as our support team confirms your new lower limit, it is enforced at the platform level. This is intentional: players in distress should be able to reduce their exposure without delay.

Limit increases, by contrast, are subject to a mandatory 7-day cooling-off period. This delay is designed to protect players from impulsive decisions made during a losing streak or in a heightened emotional state. The increase will only take effect after the 7-day window has passed and you have confirmed the request is still your intention.

Deposits via bKash, Nagad, and Rocket

All deposit limits apply regardless of which payment method you use on 93okcom. Whether you are depositing via bKash, Nagad, Rocket, Upay, Visa, or Mastercard, the same account-level limits are enforced consistently. If you reach your deposit limit, your next deposit will be declined by the 93okcom platform — not by your payment provider — so the limit cannot be bypassed by switching payment methods.

8. Support & Resources

Reaching out for help is always the right decision. 93okcom's support team is available 24 hours a day, 7 days a week, to assist with responsible gaming requests, self-exclusion applications, deposit limit adjustments, and any other concern related to your gambling activity. All communications are treated with the strictest confidentiality.

Contact 93okcom Support

• Email: [email protected] — use subject line "Responsible Gaming" for fastest routing
• Response time: Within 1 business hour for responsible gaming requests (24/7)
• Confidentiality: All responsible gaming enquiries are handled by a dedicated, trained support team member and are kept strictly private

Talking to Someone You Trust

Sometimes the most important step is simply talking openly to a friend, family member, or colleague about how gambling is affecting your life. Social support plays a significant role in recovery from problem gambling. If you are in Bangladesh and feel that your gambling has become a problem, consider speaking with a trusted person in your life as a first step alongside using 93okcom's platform tools.

Professional Counselling

For players who are dealing with a serious gambling problem, professional counselling and mental health support is available. We encourage any player who feels their gambling is significantly affecting their mental health, finances, or relationships to seek professional guidance from a qualified counsellor or mental health practitioner. Qualified support is available through healthcare providers across Dhaka, Chittagong, Sylhet, and other major cities in Bangladesh.

Responsible Gaming for Eid, Pohela Boishakh, and Seasonal Events

During festive periods — including Eid, Pohela Boishakh (Bengali New Year), and major cricket tournaments such as the BPL and T20 World Cup — gambling platforms typically see increased activity and more aggressive promotional offers. 93okcom encourages all players to be especially mindful of their gambling habits during these periods. Seasonal excitement can increase the temptation to chase losses or deposit beyond your normal budget. Your existing deposit limits and session reminders remain active during all promotional periods — use them.